If you encounter any in-game issues such as bugs, display errors, or problems related to your character please reach out to our support team via the following channels:
- In-Game Ticket System (Recommended)
Navigate to: Option > Information > Customer Service
You’ll be directed to the official support page where you can submit your issue directly. - Facebook Fanpage (Alternative option for players who are unable to access the game directly)
Send a message to Iris Origin TH or Iris Origin SEA via Facebook Messenger.
Customer Service support is available Monday to Sunday, from 09:00 to 17:00 (GMT+7).
Please note that we’re closed on weekends and public holidays. We’ll get back to you as soon as possible during working hours!
Our Customer Support team is available in 4 languages: Thai, English, Filipino, and Indonesian. No matter which language you prefer, we’re here to help!
To help us assist you faster, please include the following details (especially for character/account-related issues):
- Member Number
- Character Name
- Server
- Time the issue occurred
- Description of the issue
- Screenshot(s) of the bug or problem (if applicable)
