Behavior & Inappropriate Conduct

Q: What are the rules regarding profanity or inappropriate speech?

To maintain a peaceful game environment, the game will automatically ban profanity, hateful speech, harassment, or any statements that insult nationality, religion, or the monarchy. If you witness inappropriate language, submit a complaint via Ticket (Option → Information → Customer Service), including:

• The character name to report
  
• Server
  
• Time of occurrence
  
• Screenshot of evidence

Penalties:

1. 1st offense: chat banned for 3 hours
   
2. 2nd offense: chat banned for 24 hours
   
3. 3rd offense: chat banned for 72 hours
   
4. 4th offense: chat banned for 7 days
   
5. 5th offense: chat banned for 30 days
   

Note: Penalties depend on severity. At the team’s discretion, harsher punishments may be imposed immediately in extreme cases.

Cheating & Anti-Cheat Policy

Q: What happens if a player uses unauthorized programs/cheats?

• Ultimate Game does not condone the use of unauthorized cheats.
• Iris Origin SEA is equipped with an Anti-Cheat system. IDs found using prohibited programs will be banned immediately.

Refund / Payment Dispute

Q: What are the refund rules?

1. If a player requests a refund from a store (iOS, Android, Huawei), once refunded, the ID will be temporarily suspended — you will not be able to log in.
   
2. Top-ups made via the website for promotions, discounts, or bonus items are non-refundable under any circumstances.
   

In case you wish to lift a temporary suspension due to a refund, you can restore your account by repaying the same amount that was previously refunded and following the conditions specified by the game team.

Real-Money Trading of IDs / In-Game Items

Q: Is trading game IDs or items for real money allowed?

• Ultimate Game strictly prohibits sharing, buying, or selling game accounts or items for real money.
  
• If a dispute arises from such activity — e.g. requests to recover accounts or items, theft — the company disclaims all responsibility.

Legal Disputes & Disclosure

Q: Can evidence be requested in legal disputes?

1. In legal disputes between players, Ultimate Game will only provide information to law enforcement upon request.
   
2. For disputes involving players in different countries, the company may not intervene — but will respond to lawful requests from authorities.
   
3. The company will not mediate player-to-player legal issues unless requested by law enforcement.